Terms and conditions

Terms and Conditions

Booking

To secure your booking full payment is required. Confirmation of the booking will be sent after payment has been received, along with our Welcome Pack, including directions, advice for what to bring and whats in the surrounding area.

Your place will be held for the period of time that allows you to make a payment (48hrs – 1 week, depending on what is agreed via email). WildGuernsey will contact you to let you know if another customer would like the same dates as you and therefore allow you to get your payment sent, before we offer the place to another person. The person booking, where they are booking on behalf of other people, is responsible for disseminating the appropriate information that we send to those persons in their group.

Payment is by bank transfer or paypal is available for those that cannot do a transfer. Details are on the invoice.

Changes to bookings

Please let us know as soon as possible. Where changes are possible there may be an extra charge. Changes must be made via email by the person who made the booking.

Cancellation

If cancellation is made before 8 weeks to arrival, the paid sum can be refunded – less a handling fee of 15% of the total amount paid, or the booking can be held over to another date, subject to availability. If you roll over to another date for which a higher sum is charged, you will need to pay the difference.

If cancellation is between 3-8 weeks of the arrival date, the paid sum can be refunded – less a fee of 50% of the total amount paid.

If cancellation is made within 3 weeks of the arrival date 100% of the total sum will not be refunded (as generally we cannot re let the tent in that time).

Any cancellation or change must be confirmed in writing / email, by the person who made the booking.

We strongly advise visitors to take out suitable and sufficient holiday insurance.

In the event that we need to cancel your holiday we shall inform you as soon as possible and refund all money paid to us, by you, within 14 days.

Arrival and Departure Times

Tents are ready from 2pm. Please advise us of your estimated arrival time. If you are likely to be later than 7pm please let us know so we can arrange for someone to meet you and show you to your tent. Tents must be vacated by 11.00 am on day of departure. We will always try to be flexible with arrival and departure times when we can to make your holiday enjoyable, for example you may be able to check in earlier, leave later or pop your things to the site and then go off and explore.

We understand that travel arrangements may change due to weather. 

Your visit to the land and local area

Guests and visitors agree to be considerate tenants and to take good care of the tents and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests or other people sharing the land and local area. Should any facilities, equipment, or inventory, be damaged wilfully, as a result of inappropriate usage or a as a direct result of failing to respond to instructions from us, you will be held responsible for the cost of repair or replacement of that item. We cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside of our the control.

The land in which the camp is situated is a habitat to natural flora and fauna, which we encourage and support.  We do not control animals or insects and we allow the flora to grow naturally. Thus depending upon the time of year certain creatures such as wasps, field mice and spiders may enter the tents.  We have farm animals on the land (goats and ducks) which are kept fenced off and away from the camping area. 

By its very nature WildGuernsey is a campsite in a natural environment. There are natural hazards, such as tree roots, poisonous plants, and extremely limited lighting after dark, and depending upon weather conditions, cold, wet and slippery surfaces.  A pond is situated close by and fenced off.

By Booking and coming to WildGuernsey you agree to be responsible for your children and any children you are in charge of, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to the land, facilities and tent, such as regarding litter, fire, noise after 10pm and before 8am. Anything you bring to the campsite and any damage or loss to your possessions is at your own risk. You use the facilities and amenities at the camp at your own risk, e.g. the communal camp fire. Candles are not permitted in the tents, and we provide lanterns and torches for use. We accept no responsibility from any loss or injury arising from being in the campsite. By booking, acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering on the land and environment.

 WildGuernsey is a no smoking site.  Close off-site there are quiet lanes to smoke, or well away from others.

Customer Complaints

It is better to talk about problems or worries face to face so in the first instance of a complaint, please approach either, Tara or D’Arcy, so we can try to resolve any problem. We also have an log book to welcome any comments during your stay.

Please address any correspondence regarding complaints to;

WildGuernsey, Pouquelaie Vinery, Ruette des Rocque aux Caulx, St Pierre du Bois, Guernsey, GY7 9HX.

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